Off-track garage door repair
A door that has jumped its track is out of balance and unsafe to run. We find out why it came off, set it back, and repair the parts that let it happen.
Signs it's this
- A roller has popped out of the track and the door sits crooked
- The door is stuck partway open or closed and will not move
- A loud bang, then one side of the door hangs low
- A bent or kinked track, or a gap between the door and the wall
- Cables loose or off the drums
- The opener runs but the door does not move correctly
Do this now
Do not run the opener and do not try to force the door back into the track. A door that is off its track can fall, and the springs and cables are still under tension. Keep people and cars clear of it, and call us.
What it costs
Starting prices, installed. You get the exact price in writing before any work starts.
| Off-track repair | $149 |
|---|---|
| Upgrade your rollers | $139 |
| Cable replacement | $149 |
| Service callWaived when you approve the repair | $49 |
What we check on the visit
- Why the door came off: a hit from a car, a broken cable, a worn roller or a bent track
- Track alignment, plumb and spacing from the door, on both sides
- Track brackets and the wall or ceiling fasteners that hold them
- Bent or cracked rollers, hinges and panels
- Lift cables and drums, since a cable failure is a common cause
- Spring balance, tested with the opener disconnected
- Panel and weatherseal damage, checked and reported before we start
On the job
Where it fails
The ringed numbers are the parts this entry covers. Tap any number to see what fails and where the price starts.
Ringed in green: the parts this page covers.
1 Torsion spring
Springs are rated for a set number of cycles. When one snaps, the door suddenly weighs 150 to 250 pounds.
from $229Read the entry
2 Cable drum and cables
Cables fray and slip off the drum, and the door hangs crooked or stops partway.
from $149Read the entry
3 Opener motor
The motor hums or clicks but will not lift. Stripped gears and burned boards are common.
from $129Read the entry
4 Track
A bent or loose track throws the rollers out, and the door jams or comes off.
from $149Read the entry
5 Hinges and rollers
Worn rollers grind, wobble and wear the track. Cracked hinges let panels flex.
from $139Read the entry
6 Door photo eyes
Bumped out of line, the safety eyes make the door reverse or refuse to close.
from $120Read the entry
7 Solar panel
Dust, shade and summer heat cut the charge the gate battery needs overnight.
from $149Read the entry
8 Gate control box
Storm surges and heat burn control boards and wear out the backup battery.
from $149Read the entry
9 Gate operator arm
A worn or undersized arm strains and stalls on a long, heavy gate.
from $2,495Read the entry
10 Gate photo eye, left post
A blocked or misaligned eye stops the gate mid-swing for safety.
from $95Read the entry
11 Gate photo eye, right post
The matching eye on the far post. Both have to see each other.
from $95Read the entry
12 Vehicle loop
A cut or worn loop in the drive means the gate will not open for cars leaving.
from $95Read the entry
Parts and options
- Vertical and horizontal track
- Steel rails that guide the rollers. Light bends can sometimes be straightened. A crimped or kinked section is replaced.
- Track brackets
- Hold the track to the wall and ceiling. Loose or bent brackets let the track drift out of alignment.
- Rollers and hinges
- Worn or bent ones are what let a door slip out of the track.
- Lift cables
- Often the real cause. A snapped or slipped cable drops one side of the door.
- Top roller bracket
- The fixture at the top corner of the door that holds the top roller. A bent one pops the roller out of the track.
- Struts and panels
- A door that jumped the track may have cracked panels or a bent strut. We check and tell you before repairing.
Reset the door or replace parts?
The door came off and the track and rollers are straight
Reset the door, tighten the hardware and test the balance.
The track is lightly bent
Straighten and realign it if the metal is not creased. Replace it if it is.
A cable snapped or the springs are weak
Replace the failed parts first. Resetting a door on a bad cable or spring will not hold.
Panels are cracked or the door is folded
See panel replacement, or consider a new door if the damage runs across several sections.
A car hit the door
Check the track, the top section and every panel. Impact damage often looks small and runs deeper.
Cars, clay and off-track doors in Central Texas
Most off-track calls start with a bumped door, a car that rolled into it or a worn part that let go. Shifting clay soil can also move a garage wall slightly over the years, pulling track brackets out of line. If the door started rubbing after a dry summer, have the track alignment checked.
D.L., 304 E Main St #204, Round Rock
Questions people ask on the phone
How much does off-track garage door repair cost in Round Rock?
Off-track repair starts at $149. The final price depends on what bent or broke. We quote it in writing before we start, and your $49 service call is waived when you approve the repair on that visit.
Can I push a garage door back into the track myself?
We advise against it. The springs and cables still hold stored energy, and a door that is off its track can drop. A technician can free it safely and check the cause.
Why did my garage door come off the track?
The most common causes are a snapped or slipped cable, a worn roller, a bent track or an impact from a car. We look for the cause so the door doesn't jump again.
Is my door safe to use after you reset it?
We test the balance, run the opener through full cycles and check the safety reverse before we leave. If a part still needs replacing, we tell you before we start the repair.
Can a bent track be fixed?
Light bends can often be straightened. A track with a crease or kink should be replaced, because it will catch the roller again.
Something broke? Call the office.
(512) 777-0412Open daily 7am to 8pm. After-hours emergency line. 304 E Main St #204, Round Rock.